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Choose Your Functionality Wisely
When it comes to Microsoft Office Communications Server (OCS), one of the most challenging aspects is determining what functionality and capabilities to deploy and where to deploy them. Why is this so...
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Enhancing Workforce Mobility Through the Consumerization of IT
Within the last year, businesses have undergone a major transformation as the consumerization of IT makes its way into the enterprise and bring-your-own-device (BYOD) policies become more prevalent....
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Make Room for a More Social CIO
In a recent blog post on CIO.com, Michael Hugos talked about how current economic factors, in combination with the rapid growth in social media and associated support technologies are creating an...
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Mobile Users Want to Use Their Own Devices, Want Employers to Bring the Security
A lot has been written about the influx of personal devices being used in the enterprise lately. And while there are certainly benefits to employee efficiency in allowing the use of the smartphones and...
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Small Help Desk, Big Challenges: Aspect Contact in Action
From a contact center manager’s perspective, less time spent on repetitive, day-to-day tasks leaves more time to devote to high-level, bigger picture planning and strategy for transforming the contact...
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Does IT Underpin the Success of the Contact Center?
There’s no question that the relationship between contact center professionals and their IT colleagues is one of the most important, operationally. There is no customer care effort without the support...
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Collaboration Buzzwords Prominent at HIMSS13
HIMSS13 Annual Conference and Exhibition took place in New Orleans Louisiana March 4-7, 2013 with 34,696 total attendees from across the globe. Keynote presentations included topics around quality of...
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More Data, More Problems
I would say historically that 99% of my conversations around business intelligence have focused on the “business first” angle. I do feel that this will continue to be the trend as we engage with the...
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The Customer-Facing CIO
A CIO’s charge often keeps them focused on developing technology strategy and IT initiatives for their organization. Sometimes it’s administrative, sometimes it’s cost containment, most of the time...
View ArticleClik here to view.
Top B2B Tech Trends for 2014
It’s November and technology observers around the world are looking ahead to 2014 identifying the key trends and developments. Gartner recently released their top 10 Strategic Technology Trends that...
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Is It Time for the Traditional RFP to RIP?
Over many years of my career, I’ve seen a lot of RFPs, mostly on the sell side but also on the buy side. One of the memorable RFP moments for me came from the late 90’s when we hired a new product...
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Enhancing Workforce Mobility Through the Consumerization of IT
Within the last year, businesses have undergone a major transformation as the consumerization of IT makes its way into the enterprise and bring-your-own-device (BYOD) policies become more prevalent....
View ArticleClik here to view.
Make Room for a More Social CIO
In a recent blog post on CIO.com, Michael Hugos talked about how current economic factors, in combination with the rapid growth in social media and associated support technologies are creating an...
View ArticleClik here to view.
Mobile Users Want to Use Their Own Devices, Want Employers to Bring the Security
A lot has been written about the influx of personal devices being used in the enterprise lately. And while there are certainly benefits to employee efficiency in allowing the use of the smartphones and...
View ArticleClik here to view.
Small Help Desk, Big Challenges: Aspect Contact in Action
From a contact center manager’s perspective, less time spent on repetitive, day-to-day tasks leaves more time to devote to high-level, bigger picture planning and strategy for transforming the contact...
View ArticleClik here to view.
Does IT Underpin the Success of the Contact Center?
There’s no question that the relationship between contact center professionals and their IT colleagues is one of the most important, operationally. There is no customer care effort without the support...
View ArticleClik here to view.
Collaboration Buzzwords Prominent at HIMSS13
HIMSS13 Annual Conference and Exhibition took place in New Orleans Louisiana March 4-7, 2013 with 34,696 total attendees from across the globe. Keynote presentations included topics around quality of...
View ArticleClik here to view.
More Data, More Problems
I would say historically that 99% of my conversations around business intelligence have focused on the “business first” angle. I do feel that this will continue to be the trend as we engage with the...
View ArticleClik here to view.
The Customer-Facing CIO
A CIO’s charge often keeps them focused on developing technology strategy and IT initiatives for their organization. Sometimes it’s administrative, sometimes it’s cost containment, most of the time...
View ArticleClik here to view.
Top B2B Tech Trends for 2014
It’s November and technology observers around the world are looking ahead to 2014 identifying the key trends and developments. Gartner recently released their top 10 Strategic Technology Trends that...
View Article